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Building and Maintaining Customer Relationships


Content
  • Building and Maintaining Customer Service Relationships
  • Module 1:Identifying and Defing the "Customer"
  • Module 2: What Do My Internal and external Customers Need
  • Quiz: Think About It
  • Module 3: How Do I Build and Manage Critical Relationships
  • Module 4: What Choices Can I Make to Motivate Others
  • Module 5: How Can I Manage Conflict?
  • Module 6: Ten Things You Do to Wow Customers
  • Module 7: Continuing the Journey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever